Relay's Device Detective allows administrators to locate missing or lost devices.  You have the ability to view an approximate known location and IP address.  Relay Device Detective works using a Relay Chrome Extension.  Read on to learn more about the Device Detective section of Relay, setup on the Google Admin Console, and how to test a device.

Access Device Detective by navigating to the More > Device Detective from the main navigation menu.

Device Detective lists the following information for all of your devices.

  • Name: The name of the device.
  • Last Seen : The date the device was last connected to the internet.
  • Near: The approximate location of the device (if the device has location services enabled).
  • IP Address: The last known IP Address of the device.
  • Serial Number: The device’s serial number.

Note: Chromebooks must be enrolled in the Google Admin console to populate serial numbers.

You can sort devices in ascending or descending order based on Name, Last Seen, Near, IP Address, and Serial Number by clicking the corresponding column headers. You can navigate from one page to the next by clicking the gray navigational buttons or manually inputting the page number into the number field.

You can search for a specific device in the top-left search box (we searched for our Test device in the example below).

Clicking on a device under the Name column opens up the device information and settings box on the right-hand side.

In the device information panel, you can:

  • Rename the device by clicking the grey pencil (edit) icon.
  • Remove the device from the list by pressing the Remove from List button.
  • Exit out of the device information and settings box and return to the full Device Detective list.
  • View the latest known device location on a zoomable Google map. 
  • See the device’s location history. 

Syncing Device Detective to Google Admin

You need to sync Device Detective with Google Chrome in order for it to work properly.
Log into your Google Admin Console, and navigate to Users.

Click MANAGE ORGANIZATIONAL UNITS (bottom of the All organizations list).

Click the yellow  + icon to create new organizational unit.

Name the new organization unit Stolen Devices. Click Create. 

Navigate back to the Google Admin Console dashboard and click on Device Management.

From the left-hand menu, select Chrome Management.

Click on Apps & extensions

Click on the Stolen Devices OU

Click on the KIOSKS tab

Click on the yellow Plus button on the bottom right and select Add Chrome app

Specify to use a Custom URL. You will need to copy the App id and App URL from the Relay interface.
In Relay, navigate to Settings > Device Detective and copy the ID and URL values under the Chrome Extension section.
In the Google Admin Console, paste the values from Relay into the ID and URL fields. Click Save.

Set the Auto-Launch app to the Device Detective app, and set Allow App to Manager Power to ON and Save.

Navigate back to Chrome

Navigate to USER & BROWSER SETTINGS, choose the Stolen Devices OU, and switch to the DEVICE SETTINGS tab

Under the Kiosk settings section, set Managed Guest Session to Do not allow managed guest sessions.

On the DEVICE SETTINGS page, navigate to the Sign-in Settings section.
Select Disable guest mode under the Guest Mode category.
Select Do not allow any users to Sign-in under the Sign-in Restrictions category.

Scroll down to Power & Shutdown.
In the field for Scheduled Reboot input the number 1.
Click Save after all changes have been made.

Testing a Device

Navigate back to the Google Admin Console, and click on Device Management.

Click on Chrome devices. Select the lost or stolen device and click the Serial Number.

Select Move

Select the Stolen Devices OU as your destination and select Move

NOTE: The extension needs to be uploaded to GAFE, but only devices that have been deemed stolen are to be placed in the Stolen Devices OU. Only the devices placed in the Stolen Devices OU will have the Device Detective app installed when connected to the internet. A device without access to the internet will not Boot, therefore, as soon as it is used and the user logs in, the app will be installed and a lockout will be enforced.

 
You can now find the device by navigating to Stolen Devices in the left-hand navigation menu. From here, click on the device Serial Number

Click REBOOT. This will reboot the device and force the logout/login event.

Once the device is rebooted, it will show the following screen.

Clicking on Let us know opens up a field where users can add their e-mails and a custom message that will show up in Device Detective.

You will now be able to see the device in Device Detective. Log back into Relay  and click on Device Detective. You will see the device you just added to your Google Admin Stolen Devices OU in the list. The device will show a “new” icon next to the name if it’s a new lost/stolen device.

Once you have located the device, remove it from your Google Admin Console Stolen Devices OU and move it back to its original OU.

Once the device is rebooted, it will show the following screen.


Clicking on Let us know opens up a field where users can add their e-mails and a custom message that will show up in Device Detective.

You will now be able to see the device in Device Detective. Log back into Relay  and click on Device Detective. You will see the device you just added to your Google Admin Stolen Devices OU in the list. The device will show a “new” icon next to the name if it’s a new lost/stolen device.

Once you have located the device, remove it from your Google Admin Console Stolen Devices OU. Navigate back to Device Management -> Chrome Devices. Locate the device within your Stolen Devices OU, check the box next to the device, click the Move to dropdown menu, and move the device back to the OU where it belongs.

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