How do I reset my password?

Reset your password from here:

https://relay.school/request-password

Enter the email address associated with your Mobile Manager account and select Reset Password.

Password reset instructions will be sent to that email address if the email account exists in our database.

Note: You will not able to login to Mobile Manager using your Community Site credentials.
 

 

I didn't receive the password reset email?

Please check your Spam folder.

If there is another Mobile Manager admin in your organisation that can login, have them reset your password manually.

Ensure user type is Staff and update the password:

If there are no other admins, please contact support
 
 

New customer, didn't receive login details?

Please email support@lightspeedsystems.com

 
 

Other login related issues:

 

‘Incorrect email account or password’

If you are seeing this message, your credentials are not correct. Double check you are using the correct email account associated with Mobile Manager. You will not be able to login to Mobile Manager using your Community Site credentials.

Please reset your password
 
 

‘Insufficient privileges’

If you are seeing this message, it means your account exists but no longer has an Admin Role.

If there is another Mobile Manager admin in your organisation that can login, have them add your Admin Role back.

If you are the only Mobile Manager admin, please contact support
 
 

‘License expired’

If you are seeing this message, please email sales@lightspeedsystems.com
 
 

I can login, but only have access to certain levels?

This means you are most likely a School or Group admin instead of an Owner. Please contact your school's IT Administrator or Mobile Manager Owner to review your role.

 

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