Relay

Learn how to set up, troubleshoot, and manage Relay

Matt Gaona avatar Kevin Bayha avatar
100 articles in this collection
Written by Matt Gaona and Kevin Bayha
FAQ and Troubleshooting

Testing Relay

Best practices for evaluating Relay
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Written by Kevin Bayha
Updated over a week ago

Relay Users Showing up in other Lightspeed Products

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Written by Kevin Bayha
Updated over a week ago

Why does the Smart Agent block apps on Windows and MacOS?

Troubleshoot your proxy settings to prevent the Smart Agent from blocking apps
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Written by Kevin Bayha
Updated this week

Unable to Login to Relay

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Written by Kevin Bayha
Updated over a week ago

Open Ports and Domains/Hosts

Refer to this list of required open ports and domains(hosts).
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Written by Kevin Bayha
Updated over a week ago

How many days does Relay store data?

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Written by Kevin Bayha
Updated over a week ago

Smart Agent FAQs

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Written by Kevin Bayha
Updated over a week ago

Deploy or Remove Relay Smart Agent with JAMF

How to Deploy or Remove the Relay Smart Agent with MDM 3rd Party JAMF
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Written by Kevin Bayha
Updated this week

Can I deploy the Relay iOS Smart Agent with Meraki MDM?

Cisco Meraki's MDM solution does not offer features needed to manage iOS devices and apps.
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Written by Kevin Bayha
Updated over a week ago

Online Email Sites Blocked

Troubleshoot issues that may be blocking online email sites
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Written by Kevin Bayha
Updated over a week ago

Shared YouTube Videos

Ensure students can access shared YouTube videos
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Written by Kevin Bayha
Updated over a week ago

Google Translate

Allow Google Translate and prevent the ability to proxy websites
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Written by Kevin Bayha
Updated over a week ago

Disable Guest Mode

Prevent users from bypassing your filtering policy by disabling guest mode on ChromeOS devices
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Written by Kevin Bayha
Updated over a week ago

Allow Google Image CDN Repositories for Staff

Use the Custom Alow List to enable Google image CDN repositories for your staff.
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Written by Kevin Bayha
Updated over a week ago

Setting Policies with Relay

How to set different policies with Relay
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Written by Kevin Bayha
Updated over a week ago

Setting Different Policies for Different Groups

Set different policies for different groups in the Relay interface
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Written by Kevin Bayha
Updated over a week ago

Policies Not Working

Policy troubleshooting
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Written by Kevin Bayha
Updated over a week ago

How often does the Relay Extension check with Relay to see if there is a policy change?

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Written by Kevin Bayha
Updated over a week ago

Relay Extension Not Appearing

Not seeing the Relay extension? Find out why that might be.
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Written by Kevin Bayha
Updated over a week ago

Sharing Reports with Parents

How to share student web activity reports with parents
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Written by Kevin Bayha
Updated over a week ago

Recategorizing

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Written by Kevin Bayha
Updated over a week ago

Dashboard Cache

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Written by Kevin Bayha
Updated over a week ago

Google Backup and Sync Tool

Troubleshoot issues with Google's Backup and Sync tool for MacOS and Windows devices
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Written by Kevin Bayha
Updated over a week ago

Hierarchy: Relay YouTube Restricted Mode vs. Open DNS Restricted Mode

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Written by Kevin Bayha
Updated over a week ago

YouTube Hierarchy

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Written by Kevin Bayha
Updated over a week ago

Prevent students from visiting sites with “unblocked” in the URL, while still allowing Google

The solution to this problem is to add the *unblocked* wildcard to the Custom Blocked List.
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Written by Kevin Bayha
Updated over a week ago

Not Connecting to the App Store

Troubleshoot your Mac Smart Agent not connecting to the App Store
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Written by Kevin Bayha
Updated over a week ago

Overrides vs Student Overrides

You might be confused about the difference between Overrides and Student Overrides and how users interact with overrides in the interface.
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Written by Kevin Bayha
Updated over a week ago

Office 365 SSL Decryption Exclusions (for Relay Smart Agents)

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Written by Kevin Bayha
Updated over a week ago

Change Your District's Time Zone

If your reports are displaying the incorrect time, check your district’s time zone setting in Relay.
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Written by Kevin Bayha
Updated over a week ago

I’ve pushed out the Relay Extension, but Nothing is Showing Up

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Written by Kevin Bayha
Updated this week

Users show up in Home, but not in other OUs

This happens when the Google environment and your organization structure has not been imported into Relay.
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Written by Kevin Bayha
Updated over a week ago

Google Classroom oauth Sync Permissions

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Written by Kevin Bayha
Updated over a week ago

Error: Waiting for Website, Waiting for Relay Extension

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Written by Kevin Bayha
Updated over a week ago

Relay Users Showing by School and not by Grade

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Written by Kevin Bayha
Updated over a week ago

Unable to Access Google OUs for Rule Sets

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Written by Kevin Bayha
Updated over a week ago

How to Perform Web Filter Functions in Relay

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Written by Kevin Bayha
Updated over a week ago

Error Message: The page you were looking for doesn’t exist

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Written by Kevin Bayha
Updated over a week ago

Flagged Terms CSV

Add your own flagged terms directly to the Relay interface, or use our CSV template to upload in bulk
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Written by Kevin Bayha
Updated over a week ago

Location Tracker Not Populating Users

Troubleshoot issues with no user results showing up after the Relay extension is pushed.
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Written by Kevin Bayha
Updated over a week ago

Device Detective Extension is Pushed, but Nothing is Happening

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Written by Kevin Bayha
Updated over a week ago

Video thumbnails are blocked, however, video restrictions are not enabled

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Written by Kevin Bayha
Updated over a week ago

Why do some reports display a visit duration of 0s?

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Written by Kevin Bayha
Updated over a week ago

Sites in my Custom Allow List are still blocked

Try one of the following solutions if sites in your Custom Allow List are still blocked:
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Written by Kevin Bayha
Updated over a week ago

Lightspeed Database Categories and Category Numbers

Refer to the following table when troubleshooting log files.
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Written by Kevin Bayha
Updated over a week ago

Using Relay with a Network Filter

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Written by Kevin Bayha
Updated over a week ago

Windows GPO Setting for IE Proxy Settings

Troubleshooting Relay Windows Internet Explorer Proxy Settings
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Written by Kevin Bayha
Updated over a week ago

Migrating from Rockets to Relay

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Written by Kevin Bayha
Updated over a week ago

Relay + Rocket Appliance: Best Practices

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Written by Kevin Bayha
Updated over a week ago

Contact Lightspeed Support

Having trouble with Relay? Search through our documentation database or start a chat with one of our friendly support technicians.
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Written by Kevin Bayha
Updated over a week ago