Relay

Learn how to set up, troubleshoot, and manage Relay

Matt Gaona avatar Kevin Bayha avatar Britt Winchester avatar
93 articles in this collection
Written by Matt Gaona, Kevin Bayha, and Britt Winchester
FAQ and Troubleshooting

Testing Relay

Best practices for evaluating Relay
Kevin Bayha avatar
Written by Kevin Bayha
Updated over a week ago

Relay Users Showing up in other Lightspeed Products

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Written by Kevin Bayha
Updated over a week ago

Troubleshooting: Windows Smart Agent 1.4

Ensure Windows Smart Agent will work in your environment.
Britt Winchester avatar
Written by Britt Winchester
Updated over a week ago

Check Google API Permissions

How to check Google API Permissions:
Kevin Bayha avatar
Written by Kevin Bayha
Updated over a week ago

Why does the Smart Agent block apps on Windows and MacOS?

Troubleshoot your proxy settings to prevent the Smart Agent from blocking apps
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Written by Kevin Bayha
Updated over a week ago

Unable to Login to Relay

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Written by Kevin Bayha
Updated over a week ago

Relay FAQ

Common troubleshooting and best practices
Britt Winchester avatar
Written by Britt Winchester
Updated over a week ago

Open Ports and Domains/Hosts

Refer to this list of required open ports and domains (hosts).
Kevin Bayha avatar
Written by Kevin Bayha
Updated over a week ago

How many days does Relay store data?

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Written by Kevin Bayha
Updated over a week ago

Disable Android Apps in ChromeOS

Prevent students from downloading Android Apps in ChromeOS
Britt Winchester avatar
Written by Britt Winchester
Updated over a week ago

Smart Agent FAQs

Kevin Bayha avatar
Written by Kevin Bayha
Updated over a week ago

Deploy or Remove Relay Smart Agent with JAMF

How to Deploy or Remove the Relay Smart Agent with MDM 3rd Party JAMF
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Written by Kevin Bayha
Updated over a week ago

Online Email Sites Blocked

Troubleshoot issues that may be blocking online email sites
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Written by Kevin Bayha
Updated over a week ago

Shared YouTube Videos

Ensure students can access shared YouTube videos
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Written by Kevin Bayha
Updated over a week ago

Google Translate

Allow Google Translate and prevent the ability to proxy websites
Kevin Bayha avatar
Written by Kevin Bayha
Updated over a week ago

Disable Guest Mode

Prevent users from bypassing your filtering policy by disabling guest mode on ChromeOS devices
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Written by Kevin Bayha
Updated over a week ago

Allow Google Image CDN Repositories for Staff

Use the Custom Alow List to enable Google image CDN repositories for your staff.
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Written by Kevin Bayha
Updated over a week ago

Setting Policies with Relay

How to set different policies with Relay
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Written by Kevin Bayha
Updated over a week ago

Policies Not Working

Policy troubleshooting
Kevin Bayha avatar
Written by Kevin Bayha
Updated over a week ago

Google Backup and Sync Tool

Troubleshoot issues with Google's Backup and Sync tool for MacOS and Windows devices
Kevin Bayha avatar
Written by Kevin Bayha
Updated over a week ago

Hierarchy: Relay YouTube Restricted Mode vs. Open DNS Restricted Mode

Kevin Bayha avatar
Written by Kevin Bayha
Updated over a week ago

YouTube Hierarchy

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Written by Kevin Bayha
Updated over a week ago

Prevent students from visiting sites with “unblocked” in the URL, while still allowing Google

The solution to this problem is to add the *unblocked* wildcard to the Custom Blocked List.
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Written by Kevin Bayha
Updated over a week ago

Not Connecting to the App Store

Troubleshoot your Mac Smart Agent not connecting to the App Store
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Written by Kevin Bayha
Updated over a week ago

Office 365 SSL Decryption Exclusions (for Relay Smart Agents)

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Written by Kevin Bayha
Updated over a week ago

Change Your District's Time Zone

If your reports are displaying the incorrect time, check your district’s time zone setting in Relay.
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Written by Kevin Bayha
Updated over a week ago

Google Classroom oauth Sync Permissions

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Written by Kevin Bayha
Updated over a week ago

How to Perform Web Filter Functions in Relay

Kevin Bayha avatar
Written by Kevin Bayha
Updated over a week ago

Flagged Terms CSV

Add your own flagged terms directly to the Relay interface, or use our CSV template to upload in bulk
Kevin Bayha avatar
Written by Kevin Bayha
Updated over a week ago

Location Tracker Not Populating Users

Troubleshoot issues with no user results showing up after the Relay extension is pushed.
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Written by Kevin Bayha
Updated over a week ago

Device Detective Extension is Pushed, but Nothing is Happening

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Written by Kevin Bayha
Updated over a week ago

Video thumbnails are blocked, however, video restrictions are not enabled

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Written by Kevin Bayha
Updated over a week ago

Why do some reports display a visit duration of 0s?

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Written by Kevin Bayha
Updated over a week ago

Sites in my Custom Allow List are still blocked

Try one of the following solutions if sites in your Custom Allow List are still blocked:
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Written by Kevin Bayha
Updated over a week ago

Lightspeed Database Categories and Category Numbers

Refer to the following table when troubleshooting log files.
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Written by Kevin Bayha
Updated over a week ago

Using Relay with a Network Filter

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Written by Kevin Bayha
Updated over a week ago

Windows GPO Setting for IE Proxy Settings

Troubleshooting Relay Windows Internet Explorer Proxy Settings
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Written by Kevin Bayha
Updated over a week ago

Migrating from Rockets to Relay

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Written by Kevin Bayha
Updated over a week ago

Relay + Rocket Appliance: Best Practices

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Written by Kevin Bayha
Updated over a week ago

Contact Lightspeed Support

Having trouble with Relay? Search through our documentation database or start a chat with one of our friendly support technicians.
Kevin Bayha avatar
Written by Kevin Bayha
Updated over a week ago