Relay

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101 articles in this collection
Written by Kevin Bayha
FAQ and Troubleshooting

How many days does Relay store data?

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Written by Kevin Bayha
Updated over a week ago

Ensure students can access shared YouTube videos

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Written by Kevin Bayha
Updated over a week ago

Why are my online email sites blocked?

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Written by Kevin Bayha
Updated over a week ago

Can I deploy the Relay iOS Smart Agent with Meraki MDM?

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Written by Kevin Bayha
Updated over a week ago

Smart Agent FAQs

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Written by Kevin Bayha
Updated over a week ago

Bundle for Chrome

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Written by Kevin Bayha
Updated over a week ago

Allowing Google image CDN repositories for Staff – Relay

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Written by Kevin Bayha
Updated over a week ago

Migrating from Rockets to Relay

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Written by Kevin Bayha
Updated over a week ago

Where Can I Find My Customer ID and Account Number?

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Written by Kevin Bayha
Updated over a week ago

Cyberbullying

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Written by Kevin Bayha
Updated over a week ago

Relay Users Showing up in other Lightspeed Products

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Written by Kevin Bayha
Updated over a week ago

Can I Import Web Filter Settings into Relay?

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Written by Kevin Bayha
Updated over a week ago

Unable to Login to Relay

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Written by Kevin Bayha
Updated over a week ago

Can you set different policies for different groups within Relay?

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Written by Kevin Bayha
Updated over a week ago

Why are My Policies Not Working?

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Written by Kevin Bayha
Updated over a week ago

How to Set Different Policies with Relay

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Written by Kevin Bayha
Updated over a week ago

How often does the Relay Extension check with Relay to see if there is a policy change?

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Written by Kevin Bayha
Updated over a week ago

I deployed the Relay extension to my devices, but I do not see it. Where is it?

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Written by Kevin Bayha
Updated over a week ago

How can I Share Reports with Parents?

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Written by Kevin Bayha
Updated over a week ago

Does Relay allow recategorization?

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Written by Kevin Bayha
Updated over a week ago

Testing Relay

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Written by Kevin Bayha
Updated over a week ago

Hierarchy: Relay YouTube Restricted Mode vs. Open DNS Restricted Mode

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Written by Kevin Bayha
Updated over a week ago

Relay + Rocket: Best Practices

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Written by Kevin Bayha
Updated over a week ago

YouTube Hierarchy

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Written by Kevin Bayha
Updated over a week ago

Deploying the Google Chrome Extension

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Written by Kevin Bayha
Updated over a week ago

Open Ports and Domains/Hosts

Refer to this list of required open ports and domains(hosts).
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Written by Kevin Bayha
Updated over a week ago

Google SSL Decryption Exclusions (for Relay Smart Agents)

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Written by Kevin Bayha
Updated over a week ago

Mac Smart Agent not connecting to the App Store

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Written by Kevin Bayha
Updated over a week ago

Prevent students from visiting sites with “unblocked” in the URL, while still allowing Google

The solution to this problem is to add the *unblocked* wildcard to the Custom Blocked List.
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Written by Kevin Bayha
Updated over a week ago

Overrides vs Student Overrides

You might be confused about the difference between Overrides and Student Overrides and how users interact with overrides in the interface.
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Written by Kevin Bayha
Updated over a week ago

Office 365 SSL Decryption Exclusions (for Relay Smart Agents)

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Written by Kevin Bayha
Updated over a week ago

Google Backup and Sync Tool

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Written by Kevin Bayha
Updated over a week ago

Reports Display Incorrect Time

If your reports display the incorrect time, check your district’s time zone setting in Relay.
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Written by Kevin Bayha
Updated this week

I’ve pushed out the Relay Extension, but Nothing is Showing Up

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Written by Kevin Bayha
Updated over a week ago

Dashboard Cache

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Written by Kevin Bayha
Updated over a week ago

Syncing Relay with Google Classroom

Follow these steps to sync your Google Classroom SIS with Relay
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Written by Kevin Bayha
Updated this week

Users show up in Home, but not in other OUs

This happens when the Google environment and your organization structure has not been imported into Relay.
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Written by Kevin Bayha
Updated over a week ago

Google Classroom oauth Sync Permissions

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Written by Kevin Bayha
Updated over a week ago

Error: Waiting for Website, Waiting for Relay Extension

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Written by Kevin Bayha
Updated over a week ago

Relay Users Showing by School and not by Grade

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Written by Kevin Bayha
Updated over a week ago

Unable to Access Google OUs for Rule Sets

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Written by Kevin Bayha
Updated over a week ago

How to Perform Web Filter Functions in Relay

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Written by Kevin Bayha
Updated over a week ago

Error Message: The page you were looking for doesn’t exist

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Written by Kevin Bayha
Updated over a week ago

Flagged Terms CSV

You can easily add your own flagged terms right in the interface. But we’ve created a list you can upload as well.
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Written by Kevin Bayha
Updated over a week ago

Location Tracker Not Working

The following instructions will solve issues with no user results showing up after the extension is pushed.
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Written by Kevin Bayha
Updated over a week ago

Device Detective Extension is Pushed, but Nothing is Happening

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Written by Kevin Bayha
Updated over a week ago

Video thumbnails are blocked, however, video restrictions are not enabled

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Written by Kevin Bayha
Updated over a week ago

Why do some reports display a visit duration of 0s?

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Written by Kevin Bayha
Updated over a week ago

Sites in my Custom Allow List are still blocked

Try one of the following solutions if sites in your Custom Allow List are still blocked:
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Written by Kevin Bayha
Updated over a week ago

Lightspeed Database Categories and Category Numbers

Refer to the following table when troubleshooting log files.
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Written by Kevin Bayha
Updated over a week ago