Relay

Learn how to set up, troubleshoot, and manage Relay

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102 articles in this collection
Written by Kevin Bayha
FAQ and Troubleshooting

How many days does Relay store data?

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Written by Kevin Bayha
Updated over a week ago

Ensure students can access shared YouTube videos

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Written by Kevin Bayha
Updated over a week ago

Why are my online email sites blocked?

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Written by Kevin Bayha
Updated over a week ago

Can I deploy the Relay iOS Smart Agent with Meraki MDM?

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Written by Kevin Bayha
Updated over a week ago

Smart Agent FAQs

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Written by Kevin Bayha
Updated over a week ago

Bundle for Chrome

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Written by Kevin Bayha
Updated over a week ago

Allowing Google image CDN repositories for Staff – Relay

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Written by Kevin Bayha
Updated over a week ago

Migrating from Rockets to Relay

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Written by Kevin Bayha
Updated over a week ago

Where Can I Find My Customer ID and Account Number?

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Written by Kevin Bayha
Updated over a week ago

Cyberbullying

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Written by Kevin Bayha
Updated over a week ago

Relay Users Showing up in other Lightspeed Products

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Written by Kevin Bayha
Updated over a week ago

Can I Import Web Filter Settings into Relay?

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Written by Kevin Bayha
Updated over a week ago

Unable to Login to Relay

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Written by Kevin Bayha
Updated over a week ago

Can you set different policies for different groups within Relay?

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Written by Kevin Bayha
Updated over a week ago

Why are My Policies Not Working?

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Written by Kevin Bayha
Updated over a week ago

How to Set Different Policies with Relay

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Written by Kevin Bayha
Updated over a week ago

How often does the Relay Extension check with Relay to see if there is a policy change?

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Written by Kevin Bayha
Updated over a week ago

I deployed the Relay extension to my devices, but I do not see it. Where is it?

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Written by Kevin Bayha
Updated over a week ago

How can I Share Reports with Parents?

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Written by Kevin Bayha
Updated over a week ago

Does Relay allow recategorization?

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Written by Kevin Bayha
Updated over a week ago

Testing Relay

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Written by Kevin Bayha
Updated over a week ago

Hierarchy: Relay YouTube Restricted Mode vs. Open DNS Restricted Mode

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Written by Kevin Bayha
Updated over a week ago

Relay + Rocket: Best Practices

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Written by Kevin Bayha
Updated over a week ago

YouTube Hierarchy

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Written by Kevin Bayha
Updated over a week ago

Deploying the Google Chrome Extension

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Written by Kevin Bayha
Updated over a week ago

Open Ports and Domains/Hosts

Refer to this list of required open ports and domains(hosts).
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Written by Kevin Bayha
Updated over a week ago

Google SSL Decryption Exclusions (for Relay Smart Agents)

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Written by Kevin Bayha
Updated over a week ago

Mac Smart Agent not connecting to the App Store

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Written by Kevin Bayha
Updated over a week ago

Prevent students from visiting sites with “unblocked” in the URL, while still allowing Google

The solution to this problem is to add the *unblocked* wildcard to the Custom Blocked List.
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Written by Kevin Bayha
Updated over a week ago

Overrides vs Student Overrides

You might be confused about the difference between Overrides and Student Overrides and how users interact with overrides in the interface.
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Written by Kevin Bayha
Updated over a week ago

Office 365 SSL Decryption Exclusions (for Relay Smart Agents)

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Written by Kevin Bayha
Updated over a week ago

Google Backup and Sync Tool

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Written by Kevin Bayha
Updated over a week ago

Reports Display Incorrect Time

If your reports display the incorrect time, check your district’s time zone setting in Relay.
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Written by Kevin Bayha
Updated over a week ago

I’ve pushed out the Relay Extension, but Nothing is Showing Up

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Written by Kevin Bayha
Updated over a week ago

Dashboard Cache

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Written by Kevin Bayha
Updated over a week ago

Syncing Relay with Google Classroom

Follow these steps to sync your Google Classroom SIS with Relay
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Written by Kevin Bayha
Updated over a week ago

Users show up in Home, but not in other OUs

This happens when the Google environment and your organization structure has not been imported into Relay.
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Written by Kevin Bayha
Updated over a week ago

Google Classroom oauth Sync Permissions

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Written by Kevin Bayha
Updated over a week ago

Error: Waiting for Website, Waiting for Relay Extension

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Written by Kevin Bayha
Updated over a week ago

Relay Users Showing by School and not by Grade

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Written by Kevin Bayha
Updated over a week ago

Unable to Access Google OUs for Rule Sets

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Written by Kevin Bayha
Updated over a week ago

How to Perform Web Filter Functions in Relay

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Written by Kevin Bayha
Updated over a week ago

Error Message: The page you were looking for doesn’t exist

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Written by Kevin Bayha
Updated over a week ago

Flagged Terms CSV

You can easily add your own flagged terms right in the interface. But we’ve created a list you can upload as well.
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Written by Kevin Bayha
Updated over a week ago

Location Tracker Not Working

The following instructions will solve issues with no user results showing up after the extension is pushed.
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Written by Kevin Bayha
Updated over a week ago

Device Detective Extension is Pushed, but Nothing is Happening

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Written by Kevin Bayha
Updated over a week ago

Video thumbnails are blocked, however, video restrictions are not enabled

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Written by Kevin Bayha
Updated over a week ago

Why do some reports display a visit duration of 0s?

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Written by Kevin Bayha
Updated over a week ago

Sites in my Custom Allow List are still blocked

Try one of the following solutions if sites in your Custom Allow List are still blocked:
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Written by Kevin Bayha
Updated over a week ago

Lightspeed Database Categories and Category Numbers

Refer to the following table when troubleshooting log files.
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Written by Kevin Bayha
Updated over a week ago

Using Relay with a Network Filter

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Written by Kevin Bayha
Updated over a week ago

Windows GPO Setting for IE Proxy Settings

Troubleshooting Relay Windows Internet Explorer Proxy Settings
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Written by Kevin Bayha
Updated over a week ago