Mobile Manager

Learn to set up, troubleshoot, and manage Mobile Manager

K Kevin Bayha avatar Morris avatar
124 articles in this collection
Written by Kenny Brown, Kevin Bayha, and Morris
Device Management

Device Management: How Do I Enroll a Device?

iOS, macOS, Android and Windows enrolment methods
Morris avatar
Written by Morris
Updated over a week ago

Device Management: iOS & macOS URL Enrollment

How to enrol a device with a URL
Morris avatar
Written by Morris
Updated over a week ago

Device Management: Enrolling a Windows 10 Device

URL enrollment
Kevin Bayha avatar
Written by Kevin Bayha
Updated over a week ago

Device Management: Enrolling via Azure AD Domain Join

Windows 10
Kevin Bayha avatar
Written by Kevin Bayha
Updated over a week ago

Device Management: Enrolling Devices with Apple Configurator 2.5+

Kevin Bayha avatar
Written by Kevin Bayha
Updated over a week ago

Device Management: Supervising and Enrolling a Device Using Apple Configurator 1

Kevin Bayha avatar
Written by Kevin Bayha
Updated over a week ago

Device Management: How do I Assign Users to Devices?

Morris avatar
Written by Morris
Updated over a week ago

Device Management: How to Update iOS and macOS Through Mobile Manager

Wirelessly update devices
Morris avatar
Written by Morris
Updated over a week ago

Device Management: Apple Classroom

Setup and configure Apple Classroom for 1:1 or generic users (Trolley) & Shared iPad
Morris avatar
Written by Morris
Updated over a week ago

Device Management: Shared iPad

Configure, enroll and setup Shared iPad with Apple Classroom
Morris avatar
Written by Morris
Updated over a week ago

Device Management: How Do I Clear or Reset Passcodes?

Kevin Bayha avatar
Written by Kevin Bayha
Updated over a week ago

Device Management: Using Lost Mode With iOS Devices

Managed Lost Mode
Morris avatar
Written by Morris
Updated over a week ago

Device Management: How do I Manage Activation Lock on iOS 7+ Devices?

Kevin Bayha avatar
Written by Kevin Bayha
Updated over a week ago

Device Management: Device Geolocation (Windows 10+)

Kevin Bayha avatar
Written by Kevin Bayha
Updated over a week ago

CSV: Add or Remove Devices from Groups

Individually or in bulk
Morris avatar
Written by Morris
Updated yesterday

CSV: Mass Update Supervised iOS 8+ Device Names

Kevin Bayha avatar
Written by Kevin Bayha
Updated over a week ago

CSV: Decommission Devices by Serial Number

Morris avatar
Written by Morris
Updated over a week ago

CSV: Bulk Wiping Devices by Serial Number

K
Written by Kenny Brown
Updated over a week ago

CSV: Mass Update Device Asset Tags

Kevin Bayha avatar
Written by Kevin Bayha
Updated over a week ago
Apps and Books

App Management: Introduction

Everything to do with managing apps in Mobile Manager
Morris avatar
Written by Morris
Updated over a week ago

Managed Distribution: Setup

How to get started with Managed Distribution
Morris avatar
Written by Morris
Updated over a week ago

Managed Distribution: Device Assignment

Simplify app deployments without Apple IDs
Morris avatar
Written by Morris
Updated over a week ago

Managed Distribution: User Assignment

Morris avatar
Written by Morris
Updated over a week ago

Managed Distribution: Invite For User Assignment

Inviting users to join your VPP service token for User Assigned licenses
Morris avatar
Written by Morris
Updated over a week ago

Managed Distribution: How to Update a Service Token

Morris avatar
Written by Morris
Updated over a week ago

Managed Distribution: How can I silently install apps?

Why am I being prompted for an Apple ID when deploying apps?
Morris avatar
Written by Morris
Updated over a week ago

Managed Distribution: FAQ

Kevin Bayha avatar
Written by Kevin Bayha
Updated over a week ago

Managed Distribution: How do I Revoke App Licenses?

Methods to revoke Managed Distribution app licenses from users or devices
Morris avatar
Written by Morris
Updated over a week ago

Managed Distribution: Installing Apps

How do I install apps as Managed Distribution?
Morris avatar
Written by Morris
Updated over a week ago

Installing Books onto iOS and macOS devices

Upload, Web and Managed Distribution
Morris avatar
Written by Morris
Updated over a week ago

App Management: Store Apps

How to install iOS Store apps
Morris avatar
Written by Morris
Updated over a week ago

App Management: Uploading Apps

How do I upload apps to Mobile Manager?
Morris avatar
Written by Morris
Updated over a week ago

App Management: Updating Apps

How do I update apps?
Morris avatar
Written by Morris
Updated over a week ago

App Management: Removing Apps

How do I delete apps from groups or devices in Mobile Manager?
Morris avatar
Written by Morris
Updated over a week ago

App Management: Reinstalling apps

Pushing out App Install commands in bulk or individually
Morris avatar
Written by Morris
Updated over a week ago

App Management: Self Service Portal (SSP)

Private App Store
Morris avatar
Written by Morris
Updated over a week ago

App Management: Installing Specific Apps or Books on Devices

Morris avatar
Written by Morris
Updated over a week ago

App Management: How to Deploy Apps to Windows Devices

Kevin Bayha avatar
Written by Kevin Bayha
Updated over a week ago

App Management: Installing Windows 10 Apps From MBSP

Kevin Bayha avatar
Written by Kevin Bayha
Updated over a week ago

App Management: Installing Apps on Windows 10 Devices

Upload and install an MSI packages
Kevin Bayha avatar
Written by Kevin Bayha
Updated over a week ago

App Management: How to Push Windows Executables to Devices

Kevin Bayha avatar
Written by Kevin Bayha
Updated over a week ago
Reports

Reports: Overview

A list of all the available reports in Mobile Manager.
Morris avatar
Written by Morris
Updated over a week ago

Reports: Group Details

Further details about the Organization, School or Groups
Morris avatar
Written by Morris
Updated over a week ago

Reports: Activities

See Activities and Errors at the Home, School or Group levels
Morris avatar
Written by Morris
Updated over a week ago

Reports: App Updates

Overview of apps that have updates and apply updates to groups.
Morris avatar
Written by Morris
Updated over a week ago

Reports: All Apps Report

Overview of apps installed in groups throughout your organization
Morris avatar
Written by Morris
Updated over a week ago

Reports: All Books

Overview of books installed in groups throughout your organization
Morris avatar
Written by Morris
Updated over a week ago

Reports: Devices

Show enrolled devices, export Reports and more.
Morris avatar
Written by Morris
Updated over a week ago

Reports: Policy search

Search groups and devices where policies are configured
Morris avatar
Written by Morris
Updated over a week ago

Reports: Site Notifications

Notifications for the current organization or group
Morris avatar
Written by Morris
Updated over a week ago

Reports: Managed Distribution

Manage content licenses and view user invite status to your MD Service
Morris avatar
Written by Morris
Updated over a week ago

Reports: Removed Profile

View devices that have had the MDM profile removed
Morris avatar
Written by Morris
Updated over a week ago

Reports: Microsoft BSP

See your current app inventory within the Business Store Portal
Morris avatar
Written by Morris
Updated over a week ago

Reports: Windows Defender Report

See managed Windows devices that may be infected with malware
Kevin Bayha avatar
Written by Kevin Bayha
Updated over a week ago
Troubleshooting

Troubleshooting: Why Can Users Remove the MDM Profile?

How to prevent MDM profile from being removed.
Morris avatar
Written by Morris
Updated over a week ago

Troubleshooting: iOS Device(s) Not in Communication

My commands are queued up, policy changes are not applying & apps are not deploying?
Morris avatar
Written by Morris
Updated over a week ago

Troubleshooting: Why am I Getting Prompted to Turn on Automatic Downloads on my iOS Device?

Kevin Bayha avatar
Written by Kevin Bayha
Updated over a week ago

Troubleshooting: How to remove restrictions from a single device

How to remove profiles, check what policies are being applied to a device and where from.
Morris avatar
Written by Morris
Updated over a week ago

Troubleshooting: Why Can’t I Push in-app Purchases Through Mobile Manager?

Morris avatar
Written by Morris
Updated over a week ago

Troubleshooting: How To View An iOS Console Log

Kevin Bayha avatar
Written by Kevin Bayha
Updated over a week ago

Troubleshooting: Incorrect iTunes account on device

Morris avatar
Written by Morris
Updated over a week ago

Troubleshooting: The App Store Has Disappeared From My Devices

Morris avatar
Written by Morris
Updated over a week ago

Troubleshooting: My VPP Purchases are not Available to Deploy

Morris avatar
Written by Morris
Updated over a week ago

Troubleshooting: My iPad Time Zone Keeps Changing, Even After I Set it

Morris avatar
Written by Morris
Updated over a week ago

Troubleshooting: How to Stop Users from Downloading Apps and Games on IOS Devices?

Morris avatar
Written by Morris
Updated over a week ago

Troubleshooting: Error - “The Apple license manifest query completed successfully but no assets were returned!”

Morris avatar
Written by Morris
Updated over a week ago

Troubleshooting: APNs Token Problems

Kevin Bayha avatar
Written by Kevin Bayha
Updated over a week ago

Troubleshooting: iOS Apps not Installing

Kevin Bayha avatar
Written by Kevin Bayha
Updated over a week ago

Troubleshooting: My IOS Apps Are Not Updating

Troubleshooting tips
Morris avatar
Written by Morris
Updated over a week ago

Troubleshooting: Pre-Installed Apple Apps ask for Apple ID when launched

Kevin Bayha avatar
Written by Kevin Bayha
Updated over a week ago

Troubleshooting: SCEP Server Returned an Invalid Response On A Device Enrolled in DEP

Device Enrollment Program (DEP)
Morris avatar
Written by Morris
Updated over a week ago

Troubleshooting: Reports Display Incorrect Time

Kevin Bayha avatar
Written by Kevin Bayha
Updated over a week ago